Rates Administrator

ABOUT US

Nawiri Group operates a portfolio of leading responsible travel companies and is a core partner of impact organisations and initiatives in some of the greatest, globally important natural wilderness areas on the African continent. Our roots date back to the nineties when some of the companies within Nawiri Group were first established. Across various brands, we employ more than 1,100 people and have a footprint of 20 camps and lodges in Kenya and Tanzania and commercial and support offices in multiple countries.

Our commitment to making a positive impact in the wilderness areas and local communities where we operate has earned us international recognition, including our first B-Corp certification, the first in Africa, over a decade ago.

As a certified B Corp, Nawiri Group and its multi-award-winning companies are deeply committed to the well-being of natural ecosystems and local communities. We have ambitious growth plans and are expanding our operational, commercial, analytical and technology capabilities to enable the further scaling of both our guest experiences and travel offerings as well as our positive impact activities in the region.

Why should you work for us?

• Become a part of a purpose-driven company, a certified B Corporation, which harnesses the power of business for the greater good.

• Join a group that has been consistently pioneering and innovating at the frontier of responsible travel

• Through your day-to-day work, achieve meaningful impact both on the business, customers and our foundation

• Enjoy the flexibility of a hybrid working arrangement to get the most out of your working hours. Combine work in one of the Nawiri Group offices, located in the picturesque cities of Cape Town, Nairobi, Arusha, and London, with the option of remote work.

• Collaborate with outstanding coworkers and teams who strive for excellence.

• Join at an exciting time in the Nawiri data and analytics space as we significantly accelerate how Nawiri Group leverages data to support decision-making and improve propositions and experiences. This role will provide significant opportunities to grow and contribute to the overall success of the group.

ROLE SUMMARY

As a Rates Administrator, you play a crucial role in ensuring the availability of high-quality product content. Your responsibilities include aligning content with production standards, business requirements and product agreements, while meeting the needs of platform users.

You will work in a dynamic and time-sensitive environment alongside a team of dedicated individuals committed to supporting our business partners in their sales and decision-making endeavours.

Your understanding of how both collective and individual efforts contribute towards achieving outcomes, along with your ability to proactively engage and collaborate with business partners, product content providers and platform users, will be a vital skill sets to enabling the Content Operations Team to achieve its objective of delivering the right content, at the right time.

KEY RESPONSIBILITIES

• The capture and maintenance of supplier rates content and its related material, onto the various systems, used as part of the rates production and management process.

• The management and maintenance of product rate availability levels within your portfolio assignment, ensuring that it:

  • Meet sales usage needs

  • Are aligned to product service level agreements,

  • Fulfill content operations requirement

• Identifying and actively communicating changes (both negative and positive) occurring within your product portfolio assignment to those responsible for managing and/or communicating such changes to stakeholders.

• Timely and accurate management and maintenance of all rates content production records related to your product portfolio.

• Direct or indirect post-production engagement with content users to assist with the speedy resolution of Content Production Queries.

• Conduct rates capture quality assurance checks on teammates' rate content.

QUALIFICATIONS

• Certificate or Diploma in Travel & Tourism (advantages)

SKILLS AND EXPERIENCE

• 1-2 years’ experience in an administrative role.

• An understanding of tourism terminology and principles (advantages).

• Proven ability to comprehend, extract, and translate raw data into content that meets end-user requirements.

• Strong attention to detail.

• Data capturing and administrative skills.

• Willingness to learn systems and processes.

• Time management and task prioritisation.

• Clear written and verbal communication.

COMPETENCIES

• Deciding and initiating action

• Planning and organising

• Working with people

• Exceptional written and verbal communication skills

• Good listening skills

• Learning and researching

• Delivering results and meeting customer expectations

• Adapting and responding to change

• Working in an asynchronous manner

ATTRIBUTES AND BEHAVIOURS

• Accountable

• Detail orientated

• Quality focused

• Organised

• Solutions driven

• Adaptable

• Confident

• Independent

• Proactive

• Agile

EMPLOYMENT EQUITY

At Nawiri Group, we are committed to fostering diversity and inclusion. We encourage Employment Equity candidates and individuals with disabilities to apply. As an equal opportunity employer, we believe that a diverse workforce is key to our success. We welcome applications from individuals of all backgrounds, regardless of age, gender, disability, sexual orientation, race, religion, or beliefs.