Product Administrator

Job Description

Go2Africa is a leading Africa-based tour operator, trusted by travellers for over 25 years to design journeys that are seamless, personal, and deeply connected to the African continent.

Every journey is crafted by a dedicated Africa Safari Expert who knows the landscape, has walked the trails, stayed in the camps, and built long-standing relationships with the people who bring each experience to life. From first enquiry to returning home, Go2Africa is known for its care, attention to detail, and ability to create safari adventures that stir the soul. This commitment to quality has earned us thousands of five-star reviews and recognition from industry leaders such as Condé Nast Traveler, Travel + Leisure, and the World Travel Awards.

At the heart of it all is our purpose to use travel as a force for good. As part of Nawiri Group, every journey with Go2Africa helps support the vast wilderness ecosystems our guests travel to, and communities who call them home.

The Role

The Product Administrator is responsible for the administration and co-ordination of key Product team functions, including but not limited to supplier training, educationals and travel, travel objectives and sales campaigns reporting.

Functional Responsibilities

Supplier Training

• Organise supplier training sessions

• Save all presentations and recordings in the training library

• Send assessment links to ASE’s when required

• Managing the training plan for the year.

Educationals & Travel

• Assist with travel administration of all educationals, staff travel and incentive travel.

• Managing travel from beginning to end seamlessly which includes booking all accommodation and flights, invoicing and compiling admin packs.

• Effective travel objective administration

Travel Objectives

• Ensure provisional and final admin is signed before flights are booked for educationals.

• Calendar invites & monthly reminders to be sent to all travellers going on an educational.

Sales Campaigns Reporting

• Create posters for sales incentives and launch incentives to the Communications email group.

• Track active incentives

• Pull stats and report to Product Managers and Sales team on positions in incentives

• Liaise with suppliers when campaigns expires and organise prize/voucher drop offs at the office.

Positive Impact

• Including Positive Impact aspects in all supplier training sessions.

• Reporting on educationals and supplier training with PI involvement.

General Administration

• Collating stats for preferred partners for each quarter

• Assisting with G2A branded items (ie, vehicle stickers and page boards)

• Organising of site inspections by sending out the invitation to teams, collecting RSVP’s and coordinating with the supplier.

Qualification

• Tertiary qualification or previous work experience in travel or hospitality an advantage

Experience and Skills

• Proven track record of success in task management, project co-ordination, administration & time management

• Travel industry experience in either lodges, hospitality, agency or operator an advantage

• Geographical knowledge of South Africa top tourist destinations, Africa top tourist destinations an advantage

• A minimum of 2 years’ experience in an administrative role

How to Apply

If this sounds like the role for you, send us your CV and a motivational letter. We are looking forward to hearing from you!

Why work for Go2Africa

We provide our Go2African staff with:

Flexible working
Our Flexible Work Model offers the best of both worlds. Cape Town-based employees work 1 day per week in the Go2Africa office, located at the beautiful V&A Waterfront, and work from home for the rest of the week. Of course, our door is always open to those who prefer to work in-office more frequently. We have employees based in remote locations (from Hoedspruit to Nairobi!) – these employees work remotely, and travel to our Cape Town office for training and special gatherings.

Travel opportunities
We encourage our employees to visit the destinations we sell. We offer many opportunities to travel in the form of curated Educationals, site inspections, or discounted holidays at agent rates! Ts & Cs apply!

Benefits

Life happens, and we support our employees to deal with it. We provide permanent employees with company contributions to medical aid, retirement annuity and life and illness cover.

Reward and recognition
We recognize our employees based on targets, but also values. Our annual Recognition Awards are an example – colleagues vote for their peers, and there are incredible travel prizes up for grabs (plus, a good old party!)

Wellbeing and ample downtime
We prioritise the wellbeing of our employees. We provide wellness campaigns, mental health support and coaching, plus substantial leave benefits. We know it all lies in finding a balance between work and play.

Vibrant Culture
Our employees are #proudlyGo2African, and we use any excuse to celebrate our shared success. Whether it’s monthly Townhalls, interactive team buildings, our operational structure itself, or Valentine’s Day – it’s always better when we’re together!

Training and development
We offer comprehensive training programmes and opportunities for growth. From destination training in East Africa to designing Personal Development Plans, we support our employees to succeed.

World-class tech
We work on industry-pioneering systems, ensuring that the travel planning process is seamless. We give our employees access to world-class resources, which allows them to spend time on what really matters.