Enquiry & Quote Manager

Go2Africa is a leading Africa-based tour operator, trusted by travellers for over 25 years to design journeys that are seamless, personal, and deeply connected to the African continent. We are looking for an Enquiry & Quote Manager to join our team.

The role

The Enquiry and Quote (E&Q) Manager is responsible for managing and fostering strong working relationships with all members of the E&Q team, with a focus on supporting their ongoing growth and professional development. This role works in close partnership with the E&Q Team Leader on a daily basis, providing guidance and support in the execution of their responsibilities, while also collaborating on initiatives to enhance team performance and efficiency. In addition, the E&Q Manager collaborates with other Operations Managers to drive continuous process improvements across teams and to develop strategic plans for future operational enhancements.

Functional Responsibilities

Team Support and Development

• Conduct regular one-on-one meetings with team members to foster strong working relationships.

• Provide regular guidance, support and feedback to help the team achieve both operational objectives and individual development goals.

• Assist with handling team queries during periods of high workload or when the team lead is unavailable.

• Serve as the primary point of contact for internal escalations within the team.

Support and Collaboration with the Team Leader

• Offer day-to-day support to the Team Leader as required.

• Co-facilitate regular team meetings to deliver updates, provide training, and create an open forum for team members to share insights and raise questions.

• Partner with the Team Leader to identify and implement initiatives aimed at improving team performance, fostering professional growth, and enhancing overall efficiency.

Collaboration with Operations Managers

• Engage in regular meetings with fellow Operations Managers to address daily challenges and enhance inter-team processes.

• Conduct weekly check-ins with the Line Manager, Head of Operations, to align on priorities and updates.

Additional Responsibilities

• Management of E&Q annual payroll and cost budgets.

• Oversee and complete all team administrative tasks, including payroll processing, error approvals, expense claims, and file management.

• Maintain accuracy and relevance of all documents housed in the E&Q folder.

• Monitor the functionality and accuracy of the E&Q report.

• Responsible for E&Q recruitment and conducting interviews along with HR.

• Participate in cross-functional initiatives and collaborations with other departments, such as Marketing and the Bazaruto Team.

• Remain adaptable and responsive to any ad hoc requirements or emerging needs of the business.

Experience

Essential

• Previous leadership/team leader experience.

• Expert knowledge on how to use Go2Africa’s systems (Bazaruto, HubSpot, Outlook, 3CX), Operations and the E&Q team processes.

• Professional email and telephone communication.

Desirable

• Minimum of 3 years of consulting or pre-qualifying enquiries and quote building experience in a B2C environment (sales experience advantageous).

Qualifications

Desirable

• Diploma/degree in travel and tourism or a relevant field.

How to apply

If this sounds like the role for you, send us your CV and a motivational letter. We are looking forward to hearing from you!

Why work for Go2Africa?

We provide our Go2African staff with:

Flexible working
Our Flexible Work Model offers the best of both worlds. Cape Town-based employees work 1 day per week in the Go2Africa office, located at the beautiful V&A Waterfront, and work from home for the rest of the week. Of course, our door is always open to those who prefer to work in-office more frequently. We have employees based in remote locations (from Hoedspruit to Nairobi!) – these employees work remotely, and travel to our Cape Town office for training and special gatherings.

Travel opportunities
We encourage our employees to visit the destinations we sell. We offer many opportunities to travel in the form of curated Educationals, site inspections, or discounted holidays at agent rates! Ts & Cs apply!

Benefits

Life happens, and we support our employees to deal with it. We provide permanent employees with company contributions to medical aid, retirement annuity and life and illness cover.

Reward and recognition
We recognize our employees based on targets, but also values. Our annual Recognition Awards are an example – colleagues vote for their peers, and there are incredible travel prizes up for grabs (plus, a good old party!)

Wellbeing and ample downtime
We prioritise the wellbeing of our employees. We provide wellness campaigns, mental health support and coaching, plus substantial leave benefits. We know it all lies in finding a balance between work and play.

Vibrant Culture
Our employees are #proudlyGo2African, and we use any excuse to celebrate our shared success. Whether it’s monthly Townhalls, interactive team buildings, our operational structure itself, or Valentine’s Day – it’s always better when we’re together!

Training and development
We offer comprehensive training programmes and opportunities for growth. From destination training in East Africa to designing Personal Development Plans, we support our employees to succeed.

World-class tech
We work on industry-pioneering systems, ensuring that the travel planning process is seamless. We give our employees access to world-class resources, which allows them to spend time on what really matters.