African Safari Expert

Go2Africa is an award-winning travel company with over 25 years’ experience tailor-making unforgettable safari holidays! We take our clients’ dreams seriously and are recruiting experienced African Safari Experts to tailor-make bucket-list safari holidays to sell to our clients.

Are you an expert Travel Consultant with expertise tailor-making and selling safari holidays to direct clients? If so, you might be our newest recruit!

The role

The African Safari Expert's (ASEs) core role is to convert enquirers into bookers by sharing expert knowledge and customising an itinerary perfectly suited to their budget and preferences. These candidates must have strong negotiation and sales skills as well as expert East Africa (EA) and Southern Africa (SA) knowledge.

Functional Responsibilities

Sales Targets

• Achievement of sales targets both quarterly and annually
• Lead nurturing and client relationship building
• Servicing of high intent leads for EA or both EA and Southern Africa
• Strong focus on presales service and initial building of quote options
• Provide a seamless consultation process by following the steps of the sales migration (sales process)
• Booking handover to Client Experience Expert on receipt of deposit and confirmation of bookings (i.e. after the internal audit process has been completed and the booking is invoiced)
• Manage all leads using HubSpot by following the sales migration – including but not limited to regular follow-ups, scheduled zoom consultation sessions and logging of e-mails and phone calls
• Drive repeat and referral business by self-marketing on social media, marketing mailers and by offering a seamless booking experience

Knowledge sharing

• Work closely with all pod members to share knowledge
• Share expert knowledge with enquirers and customise itineraries perfectly suited to the budget needs and preferences of the client

Growth and Development

• Attend inhouse destination and product training thus remaining at the forefront of unbiased and expert advice
• Travel both locally and regionally
• Provide travel feedback to the Operations team with the intention to build on knowledge sharing

Experience

Essential

• 5+ years’ experience in selling tailormade Southern Africa and East Africa holidays (including Kenya, Tanzania, Rwanda, and Uganda)
• Experience with direct client sales
• Meeting sales targets
• Southern Africa an East Africa travel experience
• Experience working on CRM systems, including quoting and publishing itineraries for clients

Qualifications

Desirable

• Tertiary Degree in Travel and Tourism, or related field

How to apply

If this sounds like the role for you, send us your CV and a motivational letter. We are looking forward to hearing from you!

Why work for Go2Africa?

We provide our Go2African staff with:

Flexible working
Our Flexible Work Model offers the best of both worlds. Cape Town-based employees work 1 day per week in the Go2Africa office, located at the beautiful V&A Waterfront, and work from home for the rest of the week. Of course, our door is always open to those who prefer to work in-office more frequently. We have employees based in remote locations (from Hoedspruit to Nairobi!) – these employees work remotely, and travel to our Cape Town office for training and special gatherings.

Travel opportunities
We encourage our employees to visit the destinations we sell. We offer many opportunities to travel in the form of curated Educationals, site inspections, or discounted holidays at agent rates! Ts & Cs apply!

Benefits

Life happens, and we support our employees to deal with it. We provide permanent employees with company contributions to medical aid, retirement annuity and life and illness cover.

Reward and recognition
We recognize our employees based on targets, but also values. Our annual Recognition Awards are an example – colleagues vote for their peers, and there are incredible travel prizes up for grabs (plus, a good old party!)

Wellbeing and ample downtime
We prioritise the wellbeing of our employees. We provide wellness campaigns, mental health support and coaching, plus substantial leave benefits. We know it all lies in finding a balance between work and play.

Vibrant Culture
Our employees are #proudlyGo2African, and we use any excuse to celebrate our shared success. Whether it’s monthly Townhalls, interactive team buildings, our operational structure itself, or Valentine’s Day – it’s always better when we’re together!

Training and development
We offer comprehensive training programmes and opportunities for growth. From destination training in East Africa to designing Personal Development Plans, we support our employees to succeed.

World-class tech
We work on industry-pioneering systems, ensuring that the travel planning process is seamless. We give our employees access to world-class resources, which allows them to spend time on what really matters.