Banking and Debtors Clerk

About Go2Africa

Go2Africa is a leading Africa-based tour operator, trusted by travellers for over 25 years to design journeys that are seamless, personal, and deeply connected to the African continent.

Every journey is crafted by a dedicated Africa Safari Expert who knows the landscape, has walked the trails, stayed in the camps, and built long-standing relationships with the people who bring each experience to life. From first enquiry to returning home, Go2Africa is known for its care, attention to detail, and ability to create safari adventures that stir the soul. This commitment to quality has earned us thousands of five-star reviews and recognition from industry leaders such as Condé Nast Traveler, Travel + Leisure, and the World Travel Awards.

At the heart of it all is our purpose to use travel as a force for good. As part of Nawiri Group, every journey with Go2Africa helps support the vast wilderness ecosystems our guests travel to, and communities who call them home.

Role Summary

To co-ordinate, control and manage all cash and bank aspects, optimizing cash flow and return on cash balances. Managing the debtors of the company.

Key Areas of Responsibility

Manage and reconcile multicurrency bank balances

• Capture & reconcile bank statements in accounting platform

• Support the Accountant and Financial Manager in managing the bank balances and cashflow of the business.

Manage and capture all debtor receipts

• Check bank statements for receipts daily, notify clients and consultants and capture in the travel management & accounting system

• Capture & reconcile credit card receipts from the gateway on a weekly basis

• Capture all receipts of direct deposits and manual credit card payments in the travel management & accounting system

Manage all creditor payments and relevant bank details on SAGE Accpac

• Ensure all creditor payment requests are processed accurately and timely via our internet banking platform.

• Ensure sufficient cash balance in the current and CFC accounts to effect payments

• Ensure all supplier details are loaded correctly on our internet banking platform before any payments are released

• On the internet banking platform, act as first release on payment batches

• On the internet banking platform, act as first release for new beneficiaries

• Ensure proof of payments for all creditor payments are saved

Debtors management

• Ensure all SWIFT cash receipts are managed and accounted for

• Allocate all unknown deposits to the debtor’s suspense account

• Ensure all refund transactions are captured in the travel management & accounting system.

• Ensure all manual transactions / journals are captured in the travel management & accounting system against the relevant booking

• Create invoices / credit notes on request from clients

• Assist consultants with all debtor queries

• Pull age analysis report ensuring no accounts are over 60 days due

• Import receipts for credit card payments on a weekly basis

Client refunds

• Ensure client refunds are recorded in the travel management & accounting system

• Process client refunds in the travel management system, accounting system and our internet banking platform

Ensure optimal return on cash flow

• Manage bank balances between accounts to utilize the highest interest earning facility to its full

SAGE Accpac Cashbook Management

• On a daily basis, ensure all transactions are reflected correctly in the cashbook and contact the bank for any discrepancies

• On a daily basis, post all CB batches ensuring all transactions are posted accurately and timeously.

Control and manage the company petty cash / petty cash cards

• Capture all cash withdrawals on a reconciliation spread sheet

• Manage balances to maintain small balance

• Journalise all costs to correct GL accounts

• Withdraw funds for petty cash as required

• Manage foreign currency cash for educational requests

• Ensure all policies regarding the issuing and authorization of cash withdrawals are strictly followed

Treasury – Banking and cashflow management

• Manage relationships with the banks

• Ensure bank charges are negotiated and minimized where possible.

• Facilitate an investment strategy to optimize return on cash flow. Staff

Staff travel management / Lifestyle awards / ad hoc journal entries

• Management of finance recording, recovery and reimbursements for staff travel ensuring travel is pre-approved by management and recorded / reported accurately in the travel management & accounting system

• Ensure all staff travel is cleared from the AR accounts and posted to the correct GL accounts

• Ensure the relevant VAT claim is accounted for correctly

MIS Reporting, month-end reconciliations and duties

Monthly update reporting on the MIS reporting folder:

• Bank charges report

• Cashflow balances report

• Debtors Age Analysis

• Refunds

• Debtors Suspense account

Email management – personal

• Ensure that all emails receive a prompt response with all queries addressed by close of business

• Ensure all emails received are filed in suitable folders

• Sent items are not to be deleted

• Ensure that the Debtors or Banking shared mailbox is copied in or forwarded any emails relevant to them as a whole and for tracking/reference purposes

• Ensure any email received directly but not for your attention is passed onto the relevant member or department

Email management – shared Debtors and Banking email boxes

• Ensure that the shared mailboxes are reviewed regularly per day and emails marked to your name are attended to

• Ensure that all emails are "ticked" to signal that task has been completed

• When overseeing the mailboxes, ensure that all emails are color-coded to specific team members, and urgent emails are marked unread or flagged/brought to team attention via Teams chat

Team assistance and team leader back-up role

• Assist Team Leader with workload where need be, in cases of Banking and Debtors department being short-staffed

• Assist in overseeing the Debtors Box and Banking box i.e., replying and looking into queries, providing invoices / credit notes and assisting customers / consultants to process payments, should Team Leader not be available.

• Assist in overseeing the Banking email box i.e., replying and looking into queries from the bank, providing supporting documents requested by the bank and assisting to facilitate payments, should Team Leader not be available

• Assist in checking and posting invoice/credit note batches when Team Leader is not available, ensuring all relevant information and GL accounts captured are correct

Qualifications

• Tertiary accounting qualification

Experience & knowledge

• 2 – 5 years banking and debtors experience (depending on qualification)

• Strong general accounting knowledge and experience

• Experience in dealing with foreign currencies

• Sage 300 Accpac knowledge (advantageous)

• Strong Excel skills

• Computer skills, MS Office, Standard Bank Business Online

• Analytical skills, highly numeric

• Excellent communication skills, written and verbal

• Proven coaching and mentoring skills (advantageous)

Skills & Competencies

• Accounting systems and procedures (Sage 300 Accpac advantageous)

• Multi country and multi-currency treasury management

• Merchant facility and credit card payment processes management

• Banking management

• Debtors management

• South African Reserve Bank regulations (advantageous)

• Travel industry (advantageous)

• Web e-commerce (advantageous)

Go2Africa Core Values

We Care

Without our people, we wouldn’t exist. Simply put: we have a genuine concern for our people, and their well-being. We value the close relationships with our partners to ensure the best experience for our travellers. When it comes to our travellers, every detail, even the very finest, matters. This motivates us to offer only the very best experience, one that they will forever hold in their memories, leaving an indelible mark for life.

Without our Go2Africans, partners and travellers we wouldn’t exist.

We Trust and are Trusted

Our reputation of 20+ years precedes us and we’re among the longest-standing TOs in the country. We place our trust in each other, our partners and our many industry accolades are testament to our delivery, knowledge, and client service. Our travellers trust us for it.

We Go Above and Beyond

We don’t settle, we go further, do better and strive more every day to give our travellers the very best experience.

We are Resilient

We weather any storm.

We are solid, can take the hard knocks, learn from them, and move on.

We Collaborate

We pride ourselves on our partnerships – be that with our travellers, partners or Go2Africans. Our approach is personal, and we take great care of each and every one of our relationships, to ensure we always deliver the highest quality result and share in our joint success.

We Conserve

We care deeply about Africa’s sustainability, and are invested in protecting communities, wildlife, fauna, and flora. We are deeply passionate about Africa. It’s more than a destination, it’s in our heart …it’s our home.

We are Africa

Africa is in our bones, our blood, and our hearts, from the beat of her drum to the wild sounds of the Serengeti. Every trip, experience and memory are one that we curate with care, and we share our love and respect for Africa with everyone who travels with us.

We Are Go2Africa.