Travel Sales Manager (B2C Expert)

Go2Africa is an award-winning travel company with over 25 years’ experience tailor-making unforgettable safari holidays! We take our clients’ dreams seriously and are recruiting an experienced Travel Sales Manager to oversee our team of African Safari Experts. Are you an expert in all things B2C travel sales, with a strong track record of leadership? If so, you might be our newest recruit!

The role

The Sales Manager will provide day-to-day leadership to members of Go2Africa’s Sales and Enquiry Team. This position will be reporting to the Head of Sales and work closely with the Sales Director, Sales Enablement Manager and Operations Manager. The Sales Manager will be responsible for executing the sales plan, hiring and training salespeople, motivating Sales team members, managing sales activities and pipeline, and reporting on sales performance.

The ideal candidate will have strong leadership, analytical and numerical skills, with a background in B2C luxury travel.

Functional Responsibilities

Increase enquiry to invoice conversion rates

• Manage individuals’ KPIs and sales activities

• Manage performance to Sales volume and value Targets

• Support individuals with sales process and sales techniques

• Ideate and implement improvement strategies relating to conversion

Increase Overall customer satisfaction during sales process

• Manage performance to ensure customers receive timeous responses

• Ensure quality of outbound communication

• Respond to customer feedback collected via surveys and forms

• Support with customer complaints or objections

Increase employee NPS by leading with legitimacy

• Have sincere and genuine concern for team members

• Enable their people to realise the very best in themselves

• Ensure Team members have the means and ability to be successful

Enable professional development and career growth

• Identify sales skills gaps. Work closely with the Head of Sales to develop individual-based development plans for sales members. Coach, mentor and train accordingly.

• Identify product skills gaps, work with internal stakeholders to develop educational activities to develop knowledge.

Constantly seek improvements to Operational efficiency

• Collaborate with Operations Managers to ensure operational processes are followed and improved upon.

• Minimising losses as a result of system errors.

• Document and communicate best practices on G2A sales technologies.

• Checking and maintaining hygiene and integrity of G2A’s HubSpot sales funnel

Experience

Essential

• Minimum of 3+ years B2C sales management experience
• Proven track record of sales management and leadership
• B2C, consultative, travel sales experience
• Luxury / high net worth segment experience

Working knowledge

• HubSpot Sales Hub (Enterprise)
• Sales CRM pipeline management or similar CRM (e.g. Salesforce)
• Travel Itinerary Software (e.g. Tourplan)
• Demonstratable understanding of sales techniques and strategies
• Ability to coach and mentor
• African and Indian Ocean Islands tourism and travel sales

Qualifications

Desirable

• Tertiary Degree in Travel and Tourism, or related field

How to apply

If this sounds like the role for you, send us your CV and a motivational letter. We are looking forward to hearing from you!

Why work for Go2Africa?

We provide our Go2African staff with:

Flexible working
Our Flexible Work Model offers the best of both worlds. Cape Town-based employees work 1 day per week in the Go2Africa office, located at the beautiful V&A Waterfront, and work from home for the rest of the week. Of course, our door is always open to those who prefer to work in-office more frequently. We have employees based in remote locations (from Hoedspruit to Nairobi!) – these employees work remotely, and travel to our Cape Town office for training and special gatherings.

Travel opportunities
We encourage our employees to visit the destinations we sell. We offer many opportunities to travel in the form of curated Educationals, site inspections, or discounted holidays at agent rates! Ts & Cs apply!

Benefits

Life happens, and we support our employees to deal with it. We provide permanent employees with company contributions to medical aid, retirement annuity and life and illness cover.

Reward and recognition
We recognize our employees based on targets, but also values. Our annual Recognition Awards are an example – colleagues vote for their peers, and there are incredible travel prizes up for grabs (plus, a good old party!)

Wellbeing and ample downtime
We prioritise the wellbeing of our employees. We provide wellness campaigns, mental health support and coaching, plus substantial leave benefits. We know it all lies in finding a balance between work and play.

Vibrant Culture
Our employees are #proudlyGo2African, and we use any excuse to celebrate our shared success. Whether it’s monthly Townhalls, interactive team buildings, our operational structure itself, or Valentine’s Day – it’s always better when we’re together!

Training and development
We offer comprehensive training programmes and opportunities for growth. From destination training in East Africa to designing Personal Development Plans, we support our employees to succeed.

World-class tech
We work on industry-pioneering systems, ensuring that the travel planning process is seamless. We give our employees access to world-class resources, which allows them to spend time on what really matters.